FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 72 hours. Since we work with dropshipping suppliers, delivery time varies by product and typically takes 5–60 days depending on the supplier and destination.

Will I get a tracking number?

Yes, once your order ships you'll receive tracking through the Shop app, including an alert when your package is out for delivery. It shows delivery status updates rather than live, real-time location tracking.

Do you ship internationally?

Right now we only ship within the U.S.

Can I cancel or change my order after placing it?

Please review your order carefully before submitting — once an order has been accepted we may be unable to accommodate cancellation or change requests. Contact us as soon as possible at perfecttakegear@gmail.com and we'll do what we can.

What's your return policy?

If your item arrives damaged, defective, or isn't what you ordered, contact us at perfecttakegear@gmail.com within 15 days of delivery with a photo of the issue. We'll review your claim and let you know how we'll resolve it, which may include return instructions and a refund once we receive and inspect the item.

Who pays for return shipping?

It depends on the situation — we'll let you know the details when we review your claim.

Do you offer replacements instead of refunds?

We issue refunds rather than replacements, since we can't always guarantee a replacement is back in stock with our suppliers.

Can I return an item if I just changed my mind?

At this time we're only able to offer refunds for items that arrive damaged, defective, or incorrect — general returns aren't currently available. See our Refund Policy for full details.